Privacy Policy

Effective Date: 27 July 2026

At ZANSKARY (“Zanskary”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website https://zanskary.com (“Website”).

This Privacy Policy explains how we collect, use, store, and protect information when you browse our Website, place an order, contact us, or otherwise interact with Zanskary.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Order details
  • Information provided when contacting customer support
  • Any other information you voluntarily provide to us

Payment Information

Payments made through our Website may be processed through third-party payment service providers such as Razorpay.

Zanskary does not store your complete credit/debit card number, CVV, UPI PIN, banking password, or similar sensitive payment credentials on its own systems.

Payment information is processed by the relevant payment service provider according to its applicable security and privacy practices.

2. Automatically Collected Information

When you visit our Website, certain technical information may be automatically collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website usage information
  • Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange delivery
  • Send order confirmations and updates
  • Provide customer support
  • Process cancellations, refunds, and replacements
  • Respond to enquiries
  • Prevent fraud and misuse
  • Improve our products and Website
  • Understand how customers use our Website
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted and where appropriate consent has been obtained

4. Sharing of Information

We may share information necessary to operate our business with trusted third parties, including:

  • Payment processors such as Razorpay
  • Courier and logistics providers
  • Website and e-commerce service providers
  • Hosting and technology providers
  • Analytics and advertising providers
  • Email, SMS, and WhatsApp communication providers
  • Government authorities or law-enforcement agencies where legally required

We aim to share only information reasonably necessary for the relevant purpose.

5. Cookies

Our Website may use cookies and similar technologies to:

  • Keep the Website functioning properly
  • Remember preferences
  • Understand Website traffic
  • Improve user experience
  • Measure marketing and advertising performance

You may control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

6. Marketing Communications

Where permitted and where appropriate consent has been obtained, we may communicate with you through:

  • Email
  • SMS
  • WhatsApp
  • Phone
  • Other permitted communication channels

You may opt out of promotional communications by following the unsubscribe instructions provided or by contacting us.

Transactional communications relating to your orders may still be sent where necessary.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Processing orders
  • Maintaining business records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal obligations

9. Third-Party Services and Websites

Our Website may contain links to third-party websites or services.

Zanskary is not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policies of such third parties before providing personal information.

10. Children's Privacy

Our Website is not intended to knowingly collect personal information from children for independent commercial transactions.

11. Your Rights

Subject to applicable law, you may contact us regarding your personal information and request appropriate access, correction, or other action available under applicable law.

For privacy-related requests:

Email: thezanskary@gmail.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

ZANSKARY
Kanipora, Budgam
Jammu & Kashmir – 190015, India
Email: thezanskary@gmail.com
Phone: +91 9186147516
Website: zanskary.com