Refund & Cancellation Policy
Effective Date: 27 July 2026
At Zanskary, we want every customer to receive the products they ordered in good condition.
Because Zanskary sells food products including dry fruits, certain restrictions apply to returns and refunds for hygiene and food-safety reasons.
1. Order Cancellation
Before Dispatch
Customers may request cancellation before their order has been dispatched.
To request cancellation, contact:
Email: thezanskary@gmail.com
Phone/WhatsApp: +91 9186147516
Because Zanskary generally dispatches orders on the same business day, cancellation requests should be made as soon as possible after placing the order.
If a prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.
After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If the order has already been shipped, the customer may need to receive the order and contact us regarding any eligible issue under this policy.
2. Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Photographs of the outer package
- Photographs of the damaged product
- Photograph of the shipping label
- Unboxing video, where available
After reviewing the issue, Zanskary may provide:
- A replacement; or
- A refund, as applicable.
3. Incorrect Product
If you receive a product different from the product you ordered, contact us within 48 hours of delivery.
After verification, we may arrange a replacement or applicable refund.
4. Missing Products
If an item is missing from your order, contact us within 48 hours of delivery.
We may verify the order, packing, and shipment information before approving a replacement or refund.
5. Tampered Package
If your package appears visibly damaged or tampered with at the time of delivery, please take photographs/video and contact us immediately.
Where possible, customers should avoid accepting a visibly damaged package.
6. Returns of Food Products
Because dry fruits and other food products are perishable/consumable food items, opened or consumed products generally cannot be returned merely because the customer has changed their mind or no longer wants the product.
However, this restriction does not affect remedies available for products that are:
- Damaged
- Incorrect
- Missing
- Tampered with
- Defective
- Otherwise eligible for a remedy under applicable law
7. Product Storage
Customers are responsible for storing products according to the storage instructions provided with the product.
Zanskary may not accept claims arising solely from improper storage or handling after delivery.
8. Refund Method
For prepaid orders, approved refunds will generally be initiated to the original payment method.
Razorpay's merchant terms state that refunds processed through Razorpay are routed to the same payment method used for the original transaction.
9. Refund Processing Time
Once Zanskary approves a refund and initiates it through the applicable payment system, the amount may take additional time to appear in the customer's account depending on the bank, card network, UPI provider, or payment method.
Razorpay currently states that normal refunds generally take 5–7 working days.
Zanskary is not responsible for delays caused by banks or payment providers after the refund has been initiated.
10. COD Orders
For COD orders that are cancelled before dispatch, no refund is required because no payment has been collected.
For eligible issues with a COD order after delivery, Zanskary may provide a replacement or refund according to the circumstances of the approved claim.
11. Shipping Charges
Zanskary currently provides free standard shipping.
Therefore, there is no standard shipping fee to refund on ordinary orders.
12. When a Refund/Replacement May Not Be Approved
A claim may not be approved where:
- The claim is submitted after the applicable reporting period
- There is insufficient evidence of the reported issue
- The product has been opened or consumed and the issue is unrelated to damage, incorrect fulfilment, or another eligible defect
- The product was improperly stored after delivery
- The product was damaged after delivery through customer handling
- The information submitted is fraudulent or misleading
This does not limit rights available to consumers under applicable law.
13. How to Request a Refund or Replacement
Please contact us with:
Order Number:
Name:
Phone Number:
Reason for Request:
Photographs/Videos:
Email: thezanskary@gmail.com
Phone/WhatsApp: +91 9186147516
We will review the request and communicate the next steps.