Shipping Policy

Effective Date: 27 July 2026

This Shipping & Delivery Policy explains how Zanskary processes and delivers orders placed through zanskary.com.

1. Shipping Location

Zanskary currently ships products to eligible delivery addresses within India.

Certain remote locations, restricted areas, or locations not serviceable by our logistics partners may not be eligible for delivery.

2. Shipping Charges

Standard shipping is FREE.

Customers will not be charged a standard shipping fee for eligible orders.

3. Order Processing & Dispatch

Zanskary generally dispatches confirmed orders on the same business day.

Orders are processed after successful order confirmation and verification of the necessary delivery information.

During exceptional circumstances, operational disruptions, festivals, unusually high order volumes, or circumstances outside our reasonable control, dispatch may take longer.

4. Delivery Time

Orders are generally delivered within:

5–8 business days after dispatch

Actual delivery time may vary depending on:

  • Delivery location
  • Courier service
  • Remote-area serviceability
  • Weather
  • Transportation conditions
  • Public holidays
  • Other circumstances beyond our reasonable control

The 5–8 business day period is an estimated delivery window and not an absolute guarantee.

5. Order Tracking

Where tracking is available, customers may receive tracking information through available communication channels such as:

  • Email
  • SMS
  • WhatsApp
  • Order tracking page

6. Customer Responsibility

Customers are responsible for providing:

  • Correct name
  • Complete delivery address
  • Correct PIN code
  • Valid mobile number
  • Any other information required for successful delivery

7. Incorrect Address

If you notice an incorrect delivery address, contact Zanskary as soon as possible.

Because orders are generally dispatched on the same business day, we cannot guarantee that an address change will be possible after the order has been processed or dispatched.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts according to their operational procedures.

A delivery may fail because of:

  • Customer unavailable
  • Incorrect address
  • Incorrect PIN code
  • Incorrect phone number
  • Customer refusal
  • Inability to contact the recipient

If an order is returned to Zanskary because of incorrect information or repeated failed delivery attempts attributable to the customer, we may contact the customer regarding re-shipment.

9. Delayed Delivery

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Road closures
  • Transportation disruptions
  • Public holidays
  • Strikes
  • Courier operational issues
  • Government restrictions
  • Remote-area delivery
  • Incorrect delivery information

Zanskary will make reasonable efforts to assist customers with delayed shipments.

10. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

  1. Take photographs/video of the package.
  2. Keep the packaging.
  3. Contact Zanskary within 48 hours.
  4. Provide your order number and photographs/video.

Please refer to our Refund & Cancellation Policy for the applicable resolution.

11. Undelivered/Returned Orders

If an order is returned to Zanskary because of:

  • Incorrect address
  • Incorrect PIN code
  • Customer unavailable
  • Customer refusal
  • Failed delivery attempts

we may contact the customer regarding re-shipment.

12. Contact Us

For shipping-related questions:

ZANSKARY
Kanipora, Budgam
Jammu & Kashmir – 190015, India

Email: thezanskary@gmail.com
Phone/WhatsApp: +91 9186147516
Website: zanskary.com